Privacy Policy
DVINS Jewels (“DVINS,” “we,” “us,” or “our”) values your privacy and takes care to protect the personal and business information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you when you visit our website, send us an enquiry, request wholesale pricing, or work with us on custom jewelry manufacturing.
By using our website or sharing information with us, you confirm that you have read and understood this Privacy Policy. This Policy applies to the operations of DVINS Jewels in India.
What This Policy Covers
This Policy applies to information collected through our website, enquiry and wholesale forms, custom and private-label manufacturing requests, and our communications with you over email, phone, WhatsApp, business meetings, quotations, samples, and order-related interactions.
Information We Collect
Information You Share with Us
The details we collect depend on how you interact with us. This may include:
- Your name, company or brand name, and business location
- Business email address and phone or WhatsApp number
- Business type, product interests, and expected order requirements
- Jewelry specifications and order details
- Billing, tax, GST, and delivery information
- Designs, sketches, photographs, CAD files, or reference images submitted for custom manufacturing
- Enquiries, feedback, complaints, and communication history
Please make sure the information you submit is accurate and that you have the right to share it with us.
Information Collected Automatically
When you browse our website, certain technical details are collected automatically, such as your IP address, browser and device type, pages viewed, date and time of access, referring website, general location, and cookie or analytics data. This information helps us keep the website secure, fix technical issues, and improve your browsing experience.
Information from Other Sources
We may also receive information about you from business associates, marketplace or directory platforms, logistics and payment partners, social media platforms, trade exhibitions, and publicly available business sources.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and share catalogues, product details, and wholesale pricing
- Prepare quotations and pro forma invoices
- Verify business details and manage confirmed orders
- Deliver custom jewelry and private-label manufacturing services, including CAD approvals, sampling, production, and dispatch
- Communicate about payments, production status, and delivery
- Provide customer support and resolve complaints
- Maintain business and transaction records
- Improve our products, services, and website
- Prevent fraud, misuse, and security threats
- Send business updates and promotional messages were permitted
- Meet tax, accounting, legal, and regulatory obligations.
We will not use your information for purposes materially different from those listed above without giving you notice or obtaining your consent where the law requires it.
Custom Designs and Files You Send Us
When you share sketches, photographs, CAD files, logos, or samples for custom or private-label manufacturing, we use them only to evaluate feasibility, prepare quotations, develop designs and samples, manufacture approved products, carry out quality checks, and complete packaging and delivery. These materials are shared with our employees, artisans, designers, and service providers only where necessary to fulfil your order.
Please do not send us any material that you do not own or do not have permission to use.
Cookies
Our website uses cookies and similar technologies to enable essential functions, remember your preferences, measure website performance, prevent misuse, and improve content. Some cookies may be placed by third-party analytics, hosting, or social media providers.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how parts of the website work.
Marketing Communications
Where permitted by law, we may send you product catalogues, new collection announcements, wholesale offers, trade-event information, and other relevant business updates. You can opt out at any time using the unsubscribe option in the message or by contacting us directly.
Even after you opt out of marketing, we will continue to send essential messages about your active enquiries, quotations, orders, payments, or production.
When We Share Information
We share information only where it is needed to run our business. This may include sharing with:
- Our employees and authorized personnel
- Website hosting, technology, and customer-support providers
- Payment processors, banks, and financial service providers
- Shipping, courier, logistics, and insurance partners
- Designers, artisans, and manufacturing support providers
- Professional advisers such as accountants, auditors, and legal advisers
- Government, tax, or law-enforcement authorities where required by law
We may also disclose information where reasonably necessary to comply with legal obligations, protect our rights and property, investigate fraud or security incidents, enforce our agreements, or protect the safety of our customers and others.
DVINS Jewels does not sell or rent your personal information to third parties.
Service providers acting on our behalf may process information only to the extent needed to perform their services, and their handling of information is also governed by their own legal and contractual obligations.
How Long We Keep Your Information
We retain information only for as long as reasonably needed to respond to enquiries, maintain our business relationship, complete manufacturing and delivery, keep tax and transaction records, resolve disputes, meet legal requirements, and protect against fraud. Retention periods vary depending on the type of information and the purpose it was collected for. When information is no longer required, we securely delete, anonymize, or archive it.
How We Protect Your Information
We use reasonable administrative, organizational, and technical safeguards to protect information against unauthorized access, loss, misuse, alteration, and improper disclosure. Access is limited to people who genuinely need information for business purposes.
That said, no website or electronic transmission can be guaranteed to be fully secure. Please avoid sending payment-card details, passwords, or other highly sensitive information through unsecured email, website messages, or WhatsApp.
Your Privacy Rights
Subject to applicable Indian law, you may request to:
- Access the information we hold about you
- Correct or update inaccurate or incomplete details
- Withdraw consent where processing is based on your consent
- Request deletion of information that is no longer required
- Opt out of promotional communications
- Raise a complaint about how your information is handled
- Nominate another person to exercise these rights where the law permits
Some requests may be limited where we need to retain information to complete an order, meet legal or tax requirements, maintain transaction records, resolve a dispute, or prevent fraud. We may ask for reasonable proof of identity before acting on a request.
If you withdraw consent, it will not affect processing already completed, but it may limit our ability to process your enquiries or complete requested transactions.
Third-Party Websites and Platforms
Our website may link to social media platforms, map services, marketplaces, certification bodies, and shipping or payment providers. We do not control these websites and are not responsible for their privacy practices or content. If you interact with us through WhatsApp, Instagram, Facebook, or LinkedIn, those platforms may also collect and process your information under their own privacy policies.
Children's Privacy
Our website and services are intended for businesses and adults capable of entering into legally binding transactions. We do not knowingly collect personal information from children. If you believe a child has shared personal information with us, please contact us so we can review and address it.
Business Transfers
If DVINS Jewels is involved in a merger, acquisition, restructuring, or sale of business assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements. The revised version will be posted on this page with an updated date. Your continued use of the website after an update means you acknowledge the revised Policy.
Contact Us
For questions, requests, or complaints about this Privacy Policy or how your information is handled, please contact:
Grievance Officer, DVINS Jewels
Opera House, 420, Mini Bazar, Surat, Gujarat 395006, India
Email: info@dvinsjewel.com
Phone: +91 92748 34250